FAQ
Orders & Shipping
How long will it take to receive my order?
We prepare every order within 24–48 business hours. Estimated delivery times after dispatch:
- London & Greater London: 5–7 business days
- England, Scotland & Wales: 5–9 business days
- Northern Ireland: 7–10 business days
Do you charge for shipping?
No. Shipping is free on every order, with no minimum spend.
Can I track my order?
Yes. As soon as your order has been dispatched, you'll receive an email with your tracking number so you can follow your parcel every step of the way.
Why isn't my tracking number working yet?
Tracking information can take 24–48 hours to update after dispatch. If there's still no update after that, please get in touch at info@homelivinglondon.com.
Returns & Refunds
Can I return my order?
Of course. You can return your order within 30 days of receiving it. Items must be unused and returned in their original condition and packaging.
How do I request a return?
Email us at info@homelivinglondon.com with your order number and the item(s) you'd like to return. We'll send you the return address and guide you through the process.
Who pays for return shipping?
Return shipping costs are paid by the customer, unless agreed otherwise. We recommend using a tracked service so you have proof of postage.
When will I receive my refund?
Once your return has arrived and been checked, we'll refund the purchase price to your original payment method. Please allow a few business days for your bank to process it.
Order Changes & Cancellations
Can I change or cancel my order?
Orders go into processing quickly, so please email us as soon as possible with your order number. Once an order has been processed or dispatched, it can no longer be cancelled, but you can still return it under our returns policy.
Payments & Discounts
Which payment methods do you accept?
All available payment methods are shown securely at checkout.
Can I use more than one discount code?
Only one discount code can be used per order, unless stated otherwise during a promotion.
Our Quality Promise
What if I'm not happy with my purchase?
We believe in the quality of our products. That's why every order comes with a 30-day money-back guarantee.
Customer Service
How can I contact you?
We're always happy to help. Email us at info@homelivinglondon.com and we'll get back to you within 24–48 hours.